Frequently Asked Questions
• To make a reservation you need to pay €1,500 by bank transfer or credit/debit card (please note that there is an additional 3% charge for using a credit/debit card).
• When making your reservation we will ask you for a copy of your driver's license and passport in PDF or JPG format.
• The remaining balance of the price will be paid upon pick up of the camper, together with a €2,000 security deposit which will be returned to you upon return of the camper in the same condition.
• Choose the pick up and return location. Applicable rates
• If you require any additional services such as GPS, child seat, BBQ, or others, please let us know so we can include it in your quote. Additional services available
• Minimum age for drivers: 25 years old.
• Minimum rental: 5 days.
What equipment do the campers have?
Each has a double bed (King), gas stove, refrigerator, diesel heating, dry toilet and shower with hot water, indoor dining area, indoor/outdoor lighting, outdoor awning and adventure equipment (shovel, axe and self-rescue planks). Two-person roof tent with mattress (200x135cm) and lighting. Our campers can be supplied with electricity through their solar panel and/or by cable connected to a network.
What extras can I add to the rental?
We have: Tables, chairs, grills, fishing kit, gas lamps, sleeping bags, sheets, down jackets and towels. We also have snow chains, jacks, car seats for children, first aid kit and auxiliary jerry cans. Check availability and rates to add them to your adventure.
How far in advance should I make a reservation?
If you plan to travel in high season (December - March), we recommend that you make your reservation at least 5 to 6 months in advance. On the other hand, if you wish to make a last minute reservation in low season (June - August), we generally have campers available.
Is there a mileage limit?
Yes, the daily mileage limit is 150 miles. If you exceed the total mileage at the end of your trip, an additional charge of 150 Chilean pesos will be applied for each kilometer exceeded.
How does the booking process work?
It's very simple: choose the camper you want, the dates and the pick-up and drop-off locations. If you have any questions, contact us and we will help you! We will send you a quote and you can make the reservation by paying 50% of the total amount or €1,500 in advance. The rest is paid when you pick up the camper.
What documents do I need to make a reservation?
All we need is a photo of your passport or ID card and driver's license. The minimum age to rent is 25 years old.
Is it possible to cross the border?
Yes, you can travel to Argentina, Peru, Paraguay, Uruguay and Brazil. We will need to know which country you will travel to with the camper in order to prepare the vehicle documents.
Where can I take and/or leave a camper?
We have a fixed point in Santiago, but we offer flexibility to pick up and deliver your camper in different cities of Chile, subject to rate and availability. Please contact us if you have another starting or ending point in mind.
What should I consider when picking up and returning the camper?
For the pick-up, allow about 40 minutes for a brief instruction on the operation of the camper and its accessories. For the return, you should reserve from 60 to 90 minutes to check the condition of the camper and to close the contract.
What is included in the rental price?
The price includes the camper with all its equipment, and loaded tanks (gas and diesel). In addition, it includes a kit of kitchen utensils for 4 people.
The price also includes insurance against damages for the camper and the truck (includes truck only in rental mode: camper + truck).
Are there discounts for long rentals?
Sure you will! Our prices vary according to the duration of the rental, if you plan an adventure over 10 days, you will get a 5% discount, and a 10% discount if more than 20 days.
Do I have to leave a guarantee during the rental period?
Yes, a security deposit of €2,000 is required and is returned at the end of the lease, provided the camper is returned in good condition.
Do I need a special license to drive a camper?
No, a valid Class B driver's license is all you need.
What kind of payment methods do you accept?
You can pay by bank transfer, Paypal or credit card, although there is a 3% surcharge for the last two methods.
What happens if I have an incident with the camper?
The camper must be returned in the same condition in which it was delivered. In case it is returned with any damage or loss of any element, the value equivalent to the replacement or repair of the damaged or lost elements will be deducted from the amount left under warranty.
What do I do if I have a problem during the trip?
Our telephone support will be available to help you whenever you need it.
What precautions should I take when driving with a camper?
The camper adds volume and weight to the vehicle, it also modifies its center of gravity, this forces you to drive more attentively and at a slower speed, you must pay special attention to braking maneuvers and driving in curves. Also be careful when driving through places with low objects or elements.
Always drive at a prudent speed.